Quality Assurance & Customer Satisfaction are our primary goals at Fong Kai. In the event you should experience a need for service or replacement of any product(s) purchased from Fong Kai, please adhere to the following guidelines to insure prompt replacement or credit to satisfy your account with us. Fong Kai reserves the right to refuse service or warranty work to any account that is not in good standing with our credit department.

Please inspect all incoming product(s) immediately upon receipt for obvious shipping damages. For items that need to be returned to Fong Kai for replacement, you will need to call our RMA department to obtain an RMA number prior to shipping any product(s) back. When you call, you will need to provide an invoice number along with a brief description of the reason for returning the product(s). To expedite your request, under "Web Site Features" in this web site you can click onto the "Online RMA Form". Once you have completed this form, fax it to us and our RMA department will issue an RMA number. Fong Kai does not issue RMA numbers for complete cases with power supply unless it is a damaged product due to the carrier. (I.e. UPS or Freight line.) If possible, be sure to use the original packaging when shipping back to Fong Kai to ensure proper credit. A replacement unit will be shipped out to you once we have received the defective merchandise.

Please be sure to send any damaged merchandise back immediately; otherwise, Fong Kai will expect payment on the merchandise delivered.

In instances where items need to be returned to Fong Kai for credit, you will need to call your sales rep to obtain a CMA number prior to shipping any product(s) back. Fong Kai does not issue CMA numbers for products over 30-days old from the original invoice date. When you call your sales rep for a CMA number, you will need to provide them with the invoice # along with a brief description of the reason for returning the product(s). Your sales rep will then fax you a CMA number. Please be sure to include this paperwork with the product(s) you are returning. Put the product(s) back into its original packaging and ship it back to Fong Kai for Credit. No credits will be issued over the telephone. Credits will be applied to your account only after Fong Kai receives the product(s) back and they have been inspected by one of our technicians. Upon passing inspection, a credit will be applied to your account. Do not apply any credits to your payments until you have confirmation from our Accounting Department that the credit has been applied to your account. No Cash or Check refunds are allowed at anytime unless the product was shipped out on evaluation.