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FAQ - Frequently Asked Questions How do I go about setting up an
account with Fong Kai and how long does it take? Do you accept credit cards for purchase? I am an OEM and am interested in a custom chassis/bezel for my systems. Can Fong Kai
accommodate me? What differentiates your chassis from
others on the market? Is there a minimum order requirement in order to go direct with Fong Kai? Yes. Minimum order on chassis is 50 per invoice and 100 per month. Orders can be mixed/matched. I’m a small VAR/integrator, and don’t order that many chassis/motherboards at a
time. How can I still get your products? What about end users, how can we get your products? What method do you ship? Our preferred method for shipping from the US warehouses is UPS. For larger orders, we will use commercial trucking. If you have a preferred trucking line, please advise your account executive at the time you place your order. For larger OEM customers, shipping will be done FOB Taiwan or FOB China. How late can I order? FKI has an early pick-up from UPS, so we request that all orders be placed prior to 2pm CST in order to allow our shipping department time to process. For orders going via truck, please have your order in by 12 noon CST to allow time to contact the various truck lines. If your order requires upgrading, please allow a minimum of 48-72 hrs. prior to shipping from our warehouse. Where are you located? FKI headquarters is in Taipei, Taiwan. Manufacturing is done in both Taipei, and our new facility (100,000 sq. ft) in Guan Dong, China. Sales offices are located in Dallas, Texas, and Rotterdam, Netherlands. For phone/fax numbers, please refer to our location page. How big is Fong Kai? We started in 1985 with three people and six pieces of equipment. Today FKI is a $70 million a year company, with nine facilities around the world. We have more than doubled our production capability from 150k per month in 1996, to over 350k per month in 1997. When stage two of our China facility is completed, we will have a combined capacity of over 500k chassis per month. What warranty do you have on your products? All FKI power supplies and video conferencing equipment carries a ONE-year warranty. All products are covered for failures due to faulty materials or workmanship. FKI claims no responsibility for failures or damages due to improper handling or damage incurred during shipping. FKI will repair and/or replace the defective product at our discretion. I received a chassis damaged in shipping, how can I get it replaced? If you received items damaged in shipping, you need to contact the shipping company and file a claim. If shipped via UPS, contact your local UPS account rep. They will have a local driver arrive in a few days with a yellow "call tag." The merchandise will be shipped back to FKI free of charge for replacement. If another freight company does damage, check with their driver for that company’s policies. In most cases, a note will be annotated on your Bill of Lading (BOL). How can I submit a product for RMA and how long does it take to get it replaced? How do I get tech support on a product? Tech support is available from 8:30am-5:30pm CST Monday through Fri. Before calling tech support, please refer to that section on this web site to see if your problem and a solution have already been posted. |